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Help Center

Search how-tos and more.

Getting started

Booking your first stay
How to search, book and pay for a Stay WA holiday rental.
Becoming a host
List your Western Australia property and start accepting bookings.

Hosting

Scheduled messages & response rate
Automate arrival info and keep your response rate high.

Booking & payments

Payments & payouts
How guests pay and how hosts get paid.

Cancellations & refunds

Cancellations, refunds & deposits
How cancellation policies, refunds and security deposits work.

Safety

Staying and hosting safely
Emergency info, hazards and house safety essentials.

Local rules & taxes

Looking for region-specific rules? See Responsible hosting in Western Australia. For safety and platform policies, visit our Safety & policies page.