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Scheduled messages & response rate
Automate arrival info and keep your response rate high.
Updated 2026-05-31
Message automations
From your host dashboard you can schedule messages around each booking — for example, send access and arrival info 24 hours before check-in, or a friendly check-in-day note. Use the AI help button to draft them, then edit to suit.
How response rate is calculated
Your response rate is the share of guest-initiated message threads in the last 90 days that you replied to within 24 hours. Each booking counts as one thread. Automated scheduled messages don't count toward it — only your own replies do. We also show your median reply time.
Still need help? Message your host from your booking, or visit the Safety & policies page.