Help · §16.1

Frequently asked questions

For guests

How do I book a property?

Search Western Australia, open a listing, pick your dates and reserve. You'll pay securely via Stripe and get instant confirmation.

What is the cancellation policy?

Each listing shows its policy (Flexible, Moderate, Strict or Non-refundable). Refunds are calculated automatically when you cancel within the window.

How do I get paid?

Connect a Stripe account from the host dashboard. Guest payments are split automatically and your share is paid out after check-in.

Can I book cleaners and maintenance?

Yes — approved local suppliers are bookable from your dashboard, with agreed rates and scheduling.

How does the franchise model work?

You operate a protected territory, curate the vendor network, and earn a negotiated share of platform revenue. Request the prospectus to learn more.