Cancellations & refunds

Cancellations, refunds & deposits

How cancellation policies, refunds and security deposits work.

Updated 2026-05-20

Cancellation policies

Each listing has a cancellation policy (Flexible, Moderate, Strict or Non-refundable). The policy in force is snapshotted on your booking, so later changes by the host don't affect a stay you've already booked. Hosts can also set date-specific policies (e.g. stricter over holidays).

Refunds

Eligible refunds are returned to your original payment method. The refundable amount depends on the policy and how far out you cancel.

Security deposits

Some listings place a refundable pre-authorisation hold on your card. It is released after checkout, or captured for documented damage within the inspection window.

Still need help? Message your host from your booking, or visit the Safety & policies page.